THE ACADEMY
Refund policy — DRAFT
Built for clarity. Reviewed before launch.
DRAFT — needs attorney and owner approval. Not an operative policy. No purchases are accepted.
A proposed 14-day window
The launch plan proposes allowing a learner to request a refund within 14 calendar days of purchase. This has not been adopted. Define how digital access, completed work, bundles and organization licenses are handled before sales begin.
Details still to be decided
- Legal seller and a verified support/refund contact.
- Request process, proof of purchase and response timeframe.
- Full versus partial refunds, processing costs and access after refund.
- Installment, cohort, cancellation, and organization-seat rules.
- How provider policies and mandatory consumer protections apply.
No refund restriction should override non-waivable rights. The final policy must be visible before payment and match the checkout configuration.