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P4 / Practical / introductory

Build an AI Answering-Service Workflow for Contractors

A skills course on designing an answering-service workflow that combines an AI voice or chat agent with human backup for home-service contractors. No sales or income result is promised.

A certificate issued by this academy is a certificate of completion only. It is not accredited. It is not approved by the Ohio State Board of Career Colleges and Schools (SBCCS) or any other state agency. No income or employment outcome is promised.

9 lessons4.5 lesson hours + practiceSelf-paced draft
YOUR TAKEAWAYS

What you will practice

  • Practice skills in: Design the offer
  • Practice skills in: Choose tools
  • Practice skills in: Write the call scripts
  • Practice skills in: Escalation to humans
  • Practice skills in: Consent, disclosure, and telemarketing rules
THE LEARNING PLAN

Inside the course

  1. 01Design the offer
  2. 02Choose tools
  3. 03Write the call scripts
  4. 04Escalation to humans
  5. 05Consent, disclosure, and telemarketing rules
  6. 06Pricing
  7. 07Onboarding a client
  8. 08Quality assurance
  9. 09Growing and staffing
TRY THE MATERIAL

A little of what is inside.

EXCERPT FROM THE STUDENT MATERIAL
Decide exactly what you sell: - Coverage: 24/7, after-hours only, or overflow (when the office doesn't answer in 20 seconds). - Tasks: take messages; book appointments into the contractor's calendar; triage emergencies; answer common questions (service area, hours, basic pricing the contractor approves); collect photos by text. - Human backup: which calls go to a person (emergencies, upset callers, anything the AI isn't sure about) and how fast. - Reports: a call summary for each call within 5 minutes; a weekly report.

Excerpt from P4. The full curriculum is not publicly downloadable in this preview.