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P7 / Beginner

Remote Customer Service Agent: Skills Practice

A beginner skills course on remote phone and chat customer-service practice, including appointment-setting, reservations, and related call and chat workflows. No job placement or employment outcome is promised.

A certificate issued by this academy is a certificate of completion only. It is not accredited. It is not approved by the Ohio State Board of Career Colleges and Schools (SBCCS) or any other state agency. No income or employment outcome is promised.

8 lessons3.3 lesson hours + practiceSelf-paced draft
YOUR TAKEAWAYS

What you will practice

  • Practice skills in: What a Remote Agent Does
  • Practice skills in: The Call Flow
  • Practice skills in: Chat and Email Skills
  • Practice skills in: Notes and Computer Systems (CRM)
  • Practice skills in: Hard Calls and Calm Words
THE LEARNING PLAN

Inside the course

  1. 00Get Ready to Work From Anywhere
  2. 01What a Remote Agent Does
  3. 02The Call Flow
  4. 03Chat and Email Skills
  5. 04Notes and Computer Systems (CRM)
  6. 05Hard Calls and Calm Words
  7. 06Pass the Hiring Tests
  8. 07Final Practice and Capstone
TRY THE MATERIAL

A little of what is inside.

EXCERPT FROM THE STUDENT MATERIAL
Also list any job where you helped people: food service, retail, caregiving, church or shelter volunteering. Those all count as "customer service." If you have gaps in work history, you can say: "I took time to handle personal matters and am now ready to work."

Excerpt from P7. The full curriculum is not publicly downloadable in this preview.